Network Requests

Network In the context of CMP, the infrastructure on which usage of registered customers will be measured – this could be a mobile phone network, broadband network or other non-telecommunications network. Requests allows users to:

• View network requests from the network request log.
• Drill down into individual network requests for more details.
• Update unresolved network requests.

Network request log details

All network requests in the network request log are listed with the following details:

• The request ID number.
• The CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. subscription A billing entity that incurs a charge. Examples include a network attached device whose usage you want to measure and charge for, or a monthly software subscription number to which the network request applies.
• The type of action requested:
  • Allowances
  • Connections
  • Disconnections
  • Network Services
  • Bars
  • Unbars
  • Number Changes
  • Tariff Changes
  • Other.
• The status of the network request.
  • UN - Unprocessed
  • PR - Processed
  • NS - Network Sent
  • NA - Network Accepted
  • NR - Network Rejected
  • NE - Network Error
  • NF - Network Failed
  • NC - Network Complete
  • PE - Processing Error.
• The timestamp (dd/mm/yyyy hh:mm:ss) for when the network request was created.
• The timestamp (dd/mm/yyyy hh:mm:ss) for when the network request was sent.
• The timestamp (dd/mm/yyyy hh:mm:ss) for when the network request was completed.

Drill down for more details

It is possible to drill down into the details for individual network requests. In addition to the ID, subscription number, network action type and status, the details provided include the following:

• Workflow Action Type - The code and description of the action type of the workflow event associated with the network request, for example RTC Real Time Charging. Also known as an Online Charging System (OCS), a system that allows service providers to charge customers in real time, based on their service usage. Provisioning (RTC).
• Workflow Action Code - The code and description of the action code of the workflow event associated with the network request, for example Connection (CONN).
• Network Command - The code and description for the network command associated with the network request, for example Connection (CONN).
• Workflow Event Number - the unique CMP number for the workflow event.
• Workflow Event Action Item Number - the unique CMP number for the workflow event actioned item associated with network request.
• Action Item Error Text - If the action item errored, any associated error text/message.
• Timestamps in dd/mm/yyyy hh:mm:ss format for when the network request was created, completed and sent.
• The history of the request as follows:
  • Sequence - 1 represents the first stage in the request history, 2 for the next and so on.
  • Status - Processed, Unprocessed, Network Error, etc.
  • Event Date/Time - Timestamps in dd/mm/yyyy hh:mm:ss format for when the event took place.
  • Extra Information - any additional information.

Update unresolved network requests

When a network request does not reach the OCS, it remains unresolved in CMP. The Update button on the Network Requests screen can be used to resolve these unresolved requests, allowing the Sent to Network status to be cleared, and for the request to be sent again.